As a reminder, mobile devices must be kept out of arm’s reach during the testing sessions.ĭuring exam Q.The Clovis Unified School District prohibits discrimination, intimidation, harassment (including sexual harassment) or bullying based on a person’s actual or perceived ancestry, color, disability, gender, gender identity, gender expression, immigration status, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or a group with one or more of these actual or perceived characteristics. In such cases, please contact our customer service team via Pearson OnVUE Support live chat. If we haven't contacted you within 30 minutes, we may have lost connection to you. You may not recognize the phone number, which will either have a 617 US area code or say “Pearson VUE” on the caller ID, but please answer so we can assist. For issues with your photos, a proctor will attempt to reach you over chat or via your cell phone. Most exams are launched by a proctor within 15 minutes of the appointment start time.Īny delay might mean there’s a problem with your photos or internet connection. The OnVUE application should tell you where you are in queue. Please be aware, other candidates may be ahead of you in line. Next, you’ll be placed in a queue and will wait momentarily while a proctor reviews your check-in steps. Once you've completed the required check-in steps and have completed taking photos of your face, ID and environment, you will see the following message: You are almost done with the check-in process. ![]() * Pearson VUE cannot accept restricted IDs-those prohibited by law from being photocopied, digitized, or captured on camera-as identification for online testing.Ī. IDs from countries where OnVUE delivery is restricted: North Korea, Cuba, Syria, Sudan, Iran and the Sevastopol/Crimea region of Ukraine.Department of Defense (DoD) Common Access Card (CAC) or certain secure access IDs Alien registration card (green card or permanent resident/visa).Identification card (national, state or province ID card).If they do not, a student ID will suffice. If they have one, the test-taker must also present a government-issued ID. For test-takers under 18 years of age, a parent or guardian must present their own ID during check-in and give consent for the test-taker to be recorded.The first and last name on the ID must match the first and last name used to register for the exam.IDs must include the test-taker’s name and a recent, recognizable photo.All IDs must be valid (unexpired) government-issued originals (i.e., not a photocopy).Creating a support ticket (Opens in new window)įor additional details and even more helpful info, download our guide to taking your exam online (PDF, Opens in new window).īefore testing online, you’ll need to provide identification (ID) that meets the requirements outlined below.Dealing with technical issues (Opens in new window).Remember you’ll be recorded (Opens in new window).Tips for capturing your photos (Opens in new window).Start the check-in process (Opens in new window).Prepare your testing environment (Opens in new window).Take the system test (Opens in new window).Use the best internet connection possible (Opens in new window).Make sure you have the right equipment (Opens in new window).We have several areas of advice to help you get the most out of your online testing experience. ![]()
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